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Home > Returns & Site Policies
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Character Racing Jackets & Western Skies, llc., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We do not accept money orders, cashier’s checks, personal checks, and company checks at this time.
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For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Character Racing Jackets reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Character Racing Jackets signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM MST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping or wait for the item to come back in stock. After contacting you, if we have not heard a reply as to whether you want to wait for the item or canacel the order within 10 days, your order will be canceled and refunded.
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Character Racing Jackets site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Character Racing Jackets site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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| Western Skies
Character Racing Jackets (CRJ) is a direct ship Jacket store which in order to give you the lowest prices,
does not stock their own jackets. This makes us subject to our
Distributors and Manufactures policies for all returns. CRJ offers a 15 day
exchange or money back guarantee on all products against defects, wrong product
or damages. This does not cover ordering the wrong size or damage from the
customer. There are NO REFUNDS AFTER 15 DAYS! All items must be returned
unworn, in new condition and with all tags attached. All returns must be
approved by CRJ via e-mail. You will be given a Return Merchandise
Authorization number which must be printed on the outside of the returned box. Customer is responsible for ALL
SHIPPING CHARGES. If an item is returned that was offered free shipping,
the customer will be charged for those shipping charges and it will not be
included in the refund amount. Damaged outer packages should be reported
to the shipper and a claim filed by you so that we can be reimbursed by UPS or
the liable shipper and a replacement or refund issued. Products returned
without our authorization will be subject to a 25% restocking fee. Any item
returned that is not damaged or wrong product will be subject to a 25%
restocking fee. Any package refused and/or redirected back to us will be
charged a $20.00 fee for additional shipping. Any jacket that is exchanged
for a different size will be charged $15.00 for shipping of the new jacket and
is subject to a 20% restocking fee. Any jacket returned or exchanged that
is dirty, smelling of smoke or showing signs of being worn or washed will be
sent back to the customer after a $15.00 shipping fee; No refunds or exchanges
will be allowed for these damaged jackets. |
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| Shipping Time -- Most orders received before 1:00PM MST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM MST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Character Racing Jackets or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Utah. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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